Soverin - Notice history

All systems operational

This page provides real-time updates on the availability and performance of our email services. We are committed to transparency and keeping you informed about any operational issues or scheduled maintenance. Check here anytime for the latest information on our service status.


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Website - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Dashboard - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Webmail (Roundcube) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Webmail (Aurora) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

IMAP (binnenkomende mail) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

SMTP (uitgaande mail) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 99.97%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 202599.97% uptime
Jan 2026100.0% uptime

Notice history

Jan 2026

No notices reported this month

Dec 2025

Temporary Issue with Outgoing Email Delivery
  • Resolved
    Resolved

    We experienced an issue with our outgoing mail flow due to an incorrect configuration in the email routing setup. This prevented outbound emails from being sent successfully.

    As a result, some emails were not delivered, and customers may have received an incorrect “unable to deliver” notification.

    About 15 minutes after identifying the issue, we temporarily disabled all outgoing email to prevent further failed delivery attempts. A fix was deployed, and outgoing email was re-enabled roughly 30 minutes later.

    All systems are now operating normally. Our apologies for any inconvenience this may have caused.

  • Investigating
    Investigating

    We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.

    Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.

    Thank you for your understanding and patience while we work to restore normal service.

    We will keep you updated.

Nov 2025

Webmail and Calendar not reachable
  • Resolved
    Resolved

    This incident has been resolved. The problem started after a routine certificate update which inadvertently caused the webmail service to have problems serving the necessary (javascript) files. The problem has been fixed and we have updated our certificate rollout logic to prevent recurrence.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Nov 2025 to Jan 2026

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