Soverin - Notice history

All systems operational

This page provides real-time updates on the availability and performance of our email services. We are committed to transparency and keeping you informed about any operational issues or scheduled maintenance. Check here anytime for the latest information on our service status.


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Website - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

Dashboard - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

Webmail (Roundcube) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

Webmail (Aurora) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

IMAP (binnenkomende mail) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

SMTP (uitgaande mail) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026100.0% uptime
Feb 2026100.0% uptime
Mar 2026100.0% uptime

Notice history

Mar 2026

No notices reported this month

Feb 2026

Deliverability to Microsoft (hotmail.com, outlook.com)
  • Resolved
    Resolved

    This incident has been resolved.

    After the initial mitigations we have seen no further deliverability issues. Microsoft is now acknowledging the platform wide problem and is responding to postmasters once again.

    The total impact to our users was limited to the first 12 hours of the incident in which about one percent of messages we send to Microsoft were delayed. Most were rerouted and delivered with an hour.


  • Monitoring
    Monitoring

    We have rerouted all affected emails to other servers. All queued emails have been processed.

    During our efforts an unfortunate mistake rejected a number or emails with a specific error message: Error: too many hops If you received such message from us, please send the message again, it will be accepted and sent.

    We are waiting for a delisting response from Microsoft to resume normal operations.


    Current impact: no customer impact at this moment, we are monitoring the situation.

  • Identified
    Identified

    Microsoft is implementing a new inbound mail filtering system and is broadly rate limiting external addresses for many senders. We are currently stricken by this problem with a number of our outbound ip addresses. We are rotating where we can however mail is being queued and delayed due to this problem.

    We are in contact with Microsoft to try to work to a solution. Unfortunately the microsoft sender support portal (specifically meant for this) is also experiencing serious problems.

    The listed ip addresses register as "green" with microsoft with a complaint rate of less than 0.1% (which is truly low), so the reason for the blocks is unknown as of yet.


    Impact: mails sent to outlook.com and hotmail.com addresses (and related domains) can be delayed.

Jan 2026

No notices reported this month

Jan 2026 to Mar 2026

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